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(An all-in-one combined Program) You can learn comprehensive coverage of practical, real-world medical office skills you will need to thrive in any health care environment. This program is designed with your success in mind and includes the Medical Assisting exam review for anyone interested in national test and exams. Learn this nationally recognized all-in-one program with the latest most up-to-date technology, so students can become well trained and qualified to enter medical practices across the country, from office to management. The virtual learning enables you to gain realistic experience in a physician’s office without leaving the classroom or home. You can develop the critical thinking and decision making skills you will need in externships and on the job. You will experience patient care from check-in through check-out, exploring all national curriculum competencies. You will see how to manage different patients and why each one needs to be treated individually. Learn realistic situations such as handling a difficult patient, setting up the examination room, and troubleshooting rejected claims. In a virtual office setting you can work with multiple patient simulations and learn how to access and evaluate information resources that are essential for providing high quality medical assistance. Medical Assisting certification exam CMA preparation review can be added for national recognition skills. Optional with this program for SESCD students only. |
In the virtual medical office program, you can access the Reception Area, Exam Room, Laboratory, Office Manager, and Check-Out Area, plus a separate area for Billing and Coding with hands-on practice. You will learn how to apply new concepts to realistic administrative situations with case scenarios. Master the skills necessary for national accreditation with clearly identified CAAHEP and ABHES content and competencies. Electronic medical record software will familiarize you with the technology used in today’s medical office with hands-on practice. Anatomy and Physiology animations will strengthen your knowledge of the body and medical terminology with detailed anatomy and physiology animations. Case Scenarios are provided through out the program, so students can think about real-world job situations, critical thinking, and decision making skills for realistic practice. Included through out the program, National Accreditation and Competencies and Content Tables outline current competencies for CAAHEP and ABHES. Vocabulary with definitions are included through out the program for medical technology and office competence. Tables through out the program are provided for easy reference and needed job referencing Step-by-Step procedures with illustrations are included, show how to perform and document administrative and clinical procedures encountered in the health care setting. With hands-on practice through out the program, will enable students to gain the necessary skills for many job opportunities in the health care environment. What You Can Learn: The Health Care Industry The History of Medicine Modern Medicine Health Industry Councils Centers for Disease Control and Prevention Names and Types of Health Care Facilities Types of Medical Practices Titles and Names of Health Care Professionals Types of Medical Specialist INTRODUCTION TO MEDICAL ASSISTING The Medical Assisting Profession Medical Assistant A Career in Medical Assisting Professional Appearance Education and Training Professional Organizations Professional Behavior in the Workplace The Meaning of Professionalism Characteristics of Professionalism Professional Attributes Knowing the Facility and It's Employees Documentation Work Ethics and Interpersonal Skills Interpersonal Skills and Human Behavior First Impressions The Process of Communications Warnings Against Advising a Patient Dealing With Conflict Barriers to Communications Emotional and Physical Needs Medicine and Ethics Who Decides What is Ethical Making Ethical Decisions Legal Responsibilities and Guidelines Jurisprudence and Classifications of the Law Understanding Medical Liability, Lawsuits, and Procedures Arbitration Law and the Medical Practice Medical Liability and Negligence Standard of Care, Consent, Statute of Limitations Confidentiality, Legal Issues in the Medical Practice Health Insurance Portability and Accountability Act, HIPAA Occupational Safety and Health Administration Regulations, OSHA Occupational Safety and Health Administration Training Requirements Understanding Computers Today, Computer Basics Professional Required Telephone Techniques Effective Use of the Telephone Techniques for Incoming Telephone Calls Typical, Special, and Handling Difficult Calls Emergency Calls Outgoing Calls Screening, Transferring, and Message Procedures Scheduling Appointments, Guidelines, and Procedures Guidelines for Appointment Scheduling Procedures and Steps for Scheduling Appointments for New Patients Procedures and Steps for Scheduling Appointments for Established Patients Patient Wait Time Handling Failed Appointments, Cancellations, and Delays Patient Reception and Processing The Reception Area Preparing for Patient Arrival Greeting the Patient, Patient Check-In Registration Procedures Escorting and Instructing the Patient Medical Record Placement Patient Check-Out Office Environment and Daily Operations of a Practice Opening the Office Preparing for the Day Ahead Patient Traffic Flow Daily, Weekly, and Monthly Duties Supplies and Equipment in the Physician's Office Sending and Receiving Mail General Office Procedures, Office Policy Manual Basic Safety and Security in the Medical Office Written Communications and Mail Processing Importance of Written Communications Writing Skills and Composing Tips Grammar, Proofreading Creating and Designing Different Styles of Letters or Reports Processing Mail, Incoming, Mailing, Outgoing Mail Procedures Medical Records Management Ownership of the Medical Record Types of Records Creating an Efficient Medical Record Management System Organizing the Medical Record and Contents Contents of the Complete Case History Procedures and Steps for New and Established Patient Records Transfer, Destruction, and Retention of the Medical Records Releasing Medical Information Making Corrections to the Medical Record Dictation and Medical Transcription The Dictation Unit Transcriber Unit Virtual Learning Transcribe Practice Procedures and Steps for Filing and Equipment Needed Health Information Management Health Care Data and Quality Assurance Health Insurance Portability and Accountability Act, HIPAA Quality Management and Risk Management Privacy in the Physician’s Office HIPAA and Privacy Rule, Patient’s Rights, Right to Notice of Privacy Practices Right to Access Protected Health Information Procedure and steps in Identifying and Responding to Issues of Confidentiality Placement of Medial Records, Telephone Messages, and Faxes Guidelines for HIPAA Compliance BILLING and CODING PROCEDURES Diagnosis Coding Basics Getting to Know ICD-9-CM Coding System Structure of the ICD-9-CM Codes Beginning the Coding Process Special Coding Instructions Procedures and Steps for ICD-9-CM Coding Procedure Coding Basics Getting to Know the CPT4 Coding System Format of the CPT4 Coding Manual Beginning the Coding Process Procedures and Steps for CPT Procedural Coding Procedures and Steps for Evaluation and Management Coding Healthcare Common Procedure Coding System (HCPCS) Health Insurance The Purpose and Cycle of Health Insurance Types of Health Insurance and Government Plans Types of Insurance Benefits and How Benefits are Determined Commercial Insurance Managed Care, Blue Cross Blue Shield, Medicaid, Medicare, CHAMPVA, TRICARE, Worker’s Compensation, and Disability Insurance. Verification of Insurance Benefits Precertification and Preauthorizations Fee Schedules Deductibles and Co-Insurance Utilization Management Health Insurance Claims Understanding the Types of Claims Data Gathering Guidelines Electronic Claims Processing The CMS-1500 Health Insurance Claim Form Step-by-Step Procedures on Completing the CMS-1500 Insurance Claim Form Professional Fees, Billing, and Collections How Fees are Determined Encounter Forms Usual, Customary, and Reasonable Fees Patient Account Transactions Entering and Posting Account Transactions Recording Payments and Charges Adjustments, Credit Balances, and Refunds Procedures and Guidelines for Posting Adjustments Procedures: Process a Credit Balance Procedures: Processing Refunds Procedure: Post Non-sufficient Fund Checks Procedure: Making Credit Arrangements with a Patient Internal Billing Billing Methods, Computer Generated Statements Internal Billing Procedures Times and Frequency of Billing, Cycle Billing, Once a Month Billing Billing Third Party Payors, Billing Minors Collections Collection Techniques Procedures for Collections Procedures for Accounts Receivables, Age Accounts Receivables Collections Letters, Personal Interviews, Skip Tracing, Bankruptcy FINANCIAL and PRACTICE MANAGEMENT Banking Service Procedures Banking, Checks, The Banking System How Checks are Processed Clearing Houses Types of Bank Accounts, Bill Paying, and Check Writing Making Deposits and Bank Reconciliation Management of Practice Finances What is Accounting Comparison of Common Bookkeeping Systems End of Day Summarizing Trail Balance of Account Receivables Account Payable Procedures Payroll Records Medical Practice Management and Human Resources Office Managers Responsibilities Duties of the Medical Office Manager Styles of Management Creating a Team Environment Employee Recognition and Problem Employee Selecting the Right Staff Members Reviewing Resumes and Applications, Arranging the Personal Interview Procedures and Steps for Interviewing a Job Candidate Making the Selection, Orientation, and Training Job Descriptions, Delegation of Duties Performance Evaluations, Terminating Employees Staff Meetings Medical Practice Marketing and Customer Service Developing Marketing Strategies and Developing a Plan Assisting with Medical Emergencies Making the Facility Accident Proof General Rules for Emergencies Procedures for Telephone Screening and Appropriate Documentation Procedures for Adult Rescue Breathing and One Rescuer CPR Nonresponsive Patient, Cardiac Emergencies, Shock, Poisoning, Asthma Attacks Seizures, Abdominal Pain, Sprains, Fractures, Burns, Nosebleeds and more. Administering Oxygen Procedures for Respond to and Adult with Obstructed Airway Common Office Emergencies Preparing for Career Success What does the employer want? Developing Career Objectives, Finding a Job Procedures on Developing a Resume, The Cover Letter Procedures for the Job Interview Procedures for Negotiating a Salary Preparing for the Interview, The Interview, Follow Up on Interview English/Spanish Phrases Commonly Used in Medical Practices is included. ____________________________________________________________________________________ Medical Reports, Forms, Documents, Case Studies, and Work Place Applications are provided for hands-on real world applications. Case Scenarios, Question Scenarios, Critical Thinking Applications, Illustrated Step-by Step Procedures, and a Medical Records Software to familiarize students with the technology used in today's medical offices, is provided. Virtual Learning will include more hands-on practice to help gain realistic experience in a physician's office without leaving the class room or home. With the interactive software you can development critical thinking skills and decision making skills you will need in externship or on the job. Realistic situations such as handling a difficult patient, telephone techniques, scheduling appointments, organizing patient's charts, and even medical transcription practice. Certification: Students who successfully complete this program are qualified to take the CMAA (Certificed Administrative Assistant exam). Learn the all-in-one program with the latest most up-to-date technology so students can become well trained and qualified to enter medical practices across the country. ______________________________________________________________________________________ CONTACT US FOR MORE INFORMATION FILL OUT THE CONTACT FORM BELOW AND SEE HOW YOU CAN START A NEW CAREER. |
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| Recommended System Requirement to be able to run the Virtual Learning Program. Windows PC, or XP, Pentium Processor or equivalent @ 1 GHz (Recommended 2GHz or better. 1.5 GB hard disk space. 512 MB or Ram (Recommend 1 GB or more) CD-ROM Drive. 800 x 600 screen size. Thousands of colors. Sound blaster 16 sound card compatibility. Stereo speakers or headphones. See Registration for more computer requirements. The Virtual Office Learning Program is not compatible with Macintosh platform. This information can vary per computer, hardware, and software systems programs. |
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